Deposit terms

This is a draft. It hasn't been reviewed by a lawyer yet, and it may change before deposits are open to everyone. Interruptr is a product of CREWU LTD, a company registered in England and Wales (company number 15835707).

What a deposit is

A deposit is an optional amount you put down when you make a commitment, from $10 to $500 in all. It isn't a purchase and it doesn't buy anything. You pay once, by card, on a payment page run by Stripe. Interruptr never sees or keeps your card details.

When you get it back

In full, when your commitment ends. Also in full if you leave early the honest way: ask to leave, and after 28 hours (or sooner if your partner approves) the commitment ends and your deposit is refunded. Leaving the honest way never costs money. Refunds go back to the card you paid with and can take 5 to 10 days to show. You get back the full amount you paid: Stripe's fee is ours to pay. If your card isn't in US dollars, your bank converts the payment and the refund, and its rate or fee may make a small difference.

When you lose it

You lose your deposit only if, during your commitment:

• Interruptr is removed from your phone. A factory reset, or moving to another phone without Interruptr on it, counts as a removal too;
• a protection stays switched off for 24 hours after it was recorded as off (the time your partner is told), or
• none of your phones checks in for 28 hours in a row. We email you after 20 hours of silence, so you have time to open the app.

You never lose it for a slip, an attempt or a lock, or because your phone was offline for a shorter time (a flight, a day with no signal). If Interruptr was recorded as removed but the phone checks in again afterwards, the loss is undone. To change phones during a commitment, install Interruptr on the new phone and sign in before you reset or put away the old one.

Where it goes

To the charity you chose, which you can change at any time before then. Interruptr keeps none of it. We wait 14 days before donating a lost deposit, so you have time to ask for a review.

If you think it's wrong

A lost phone, a broken phone, a medical need or a mistake: ask for a review. Sign in with the email address of your account, choose what happened, and we'll email you. If we agree, the deposit comes back in full, unless it has already been donated (which is why we wait 14 days).

Who can put one down

You must be 18 or older, have the Premium plan and have saved your progress to an account (so a refund can always find you).

Questions

Write to us from the address on your account and we'll answer.